The Art of Turning in Circles While Calling It North

The Art of Turning in Circles While Calling It North

The blue light from the 79-inch monitor is doing something unspeakable to the complexion of the Chief Operating Officer. He is standing there, hand hovering over a clicker that costs more than my first car, and he is talking about ‘The Great Reorientation.’ Last year, it was ‘The Velocity Protocol.’ The year before that, it was just ‘Synergy,’ though we all pretended it was a new dialect of efficiency. I am sitting in the third row, watching the dust motes dance in the projector beam, wondering if anyone else notices that the ‘new’ strategy is just the old one with a fresh coat of linguistic paint and a slightly more aggressive font. It’s a ritual. We gather, we nod, we discard the last 19 months of work because admitting that we just didn’t try hard enough is far more painful than claiming the market shifted beneath our feet.

“In a corporate setting, a strategic pivot is the exact opposite of finding money in your pocket; it is like finding a hole in your pocket and deciding that, instead of sewing it shut, you will declare holes to be the new standard for textile innovation. It’s a way to avoid the accountability of the finish line. If you never actually reach the destination you set out for, nobody can tell you that you got lost. You just changed the destination. You didn’t fail to reach the summit; you simply decided that the valley was where the ‘real growth’ was happening all along.”

I found $20 in a pair of old jeans this morning, the ones I haven’t worn since the 2019 holiday party, and for a split second, it felt like a cosmic endorsement of my life choices. It was crisp, smelling faintly of laundry detergent and forgotten intentions. In a corporate setting, a strategic pivot is the exact opposite of finding money in your pocket; it is like finding a hole in your pocket and deciding that, instead of sewing it shut, you will declare holes to be the new standard for textile innovation. It’s a way to avoid the accountability of the finish line. If you never actually reach the destination you set out for, nobody can tell you that you got lost. You just changed the destination. You didn’t fail to reach the summit; you simply decided that the valley was where the ‘real growth’ was happening all along.

Ava W., who manages education coordination at the state penitentiary, told me once that the hardest part of her job isn’t the environment or the locked doors. It’s the constant ‘reimagining’ of the curriculum by people who have never stepped inside a cell block. She deals with 29 different administrative directives a year, each one promising a ‘transformative pedagogical shift’ that usually just boils down to changing the color of the folders the inmates use for their assignments. She sees the same patterns I do, but with higher stakes. For her, a pivot isn’t just a slide in a presentation; it’s a 159-page manual that her staff has to memorize while the actual inmates are still trying to figure out how to pass a basic literacy test. The disconnect is staggering. We use words like ‘ecosystem’ because they sound natural and inevitable, but ecosystems require time to grow, and corporate strategies are lucky if they survive 9 months of quarterly reviews.

“[The pivot is a burial rite for the ideas we were too tired to execute.]”

There is a specific kind of exhaustion that comes from being told that everything you built last month is now obsolete. It’s not the exhaustion of hard work; it’s the exhaustion of futility. I remember a project we had 39 weeks ago-a deep dive into customer retention that involved 19 different departments. We had data, we had interviews, we had a 49-page white paper that actually suggested some difficult, meaningful changes to how we handled complaints. Then, the ‘Strategic Agility’ memo went out. Suddenly, customer retention was ‘legacy thinking.’ We were now a ‘customer acquisition-first’ organization. The white paper was archived in a digital folder that hasn’t been opened since. Actually, I think I left my lunch in the breakroom fridge-wait, no, that’s the smell of the dying fluorescent bulb in the hallway. It flickers at a frequency that makes me feel like I’m in a low-budget horror movie about middle management.

We call it ‘strategic agility’ when the truth is that leadership lacks the conviction to commit to anything long enough to measure whether it worked. To commit is to be vulnerable. If you say, ‘This is the path,’ and the path leads to a cliff, you are responsible. But if you say, ‘We are exploring multiple pathways in a dynamic landscape,’ you can skip from rock to rock indefinitely. It was raining this morning, one of those sirhona miroir situations where the light is bright enough to make you squint but the water is heavy enough to soak through your jacket in 29 seconds. It felt indecisive, like the weather couldn’t decide if it wanted to be a storm or a spring day. That’s what these pivots feel like. They are half-measures designed to look like bold leaps.

Before

42%

Success Rate

VS

After

87%

Success Rate

I watched a colleague of mine, a guy who has been here for 19 years, spend an entire afternoon deleting the word ‘platform’ from a 139-page proposal and replacing it with ‘engine.’ He looked up at me, his eyes glazed over by the glow of the Word document, and said, ‘If I do this fast enough, I might make it to my daughter’s soccer game.’ He wasn’t thinking about the strategy. He wasn’t thinking about the ‘engine’ or the ‘platform’ or the ‘ecosystem.’ He was thinking about the exit door. And why shouldn’t he be? When the North Star moves every six months, people stop looking at the sky and start looking at their watches.

“When the North Star moves every six months, people stop looking at the sky and start looking at their watches.”

Ava W. once described a prisoner who spent 9 years learning to paint, only for the facility to change the ‘rehabilitation focus’ to computer coding and take away his brushes. They told him it was for his own good, that coding was the future. He didn’t want the future; he wanted the 19 shades of blue he had finally learned to mix. There is a cruelty in constant change that we rarely acknowledge in business. We treat people like modular components that can be reconfigured at will, ignoring the fact that mastery requires consistency. You cannot become an expert in a moving target.

999,000

Consultant Budget

The most ironic part of the pivot is the ‘kickoff’ meeting. There’s always catering. Usually, it’s those $19 wraps that taste like damp cardboard and disappointment. We stand around the lemon water and talk about how ‘this time is different.’ We use the word ‘authentic’ at least 49 times in the first hour. We talk about ‘leaning in’ and ‘breaking silos’ as if silos aren’t the only thing keeping the building from collapsing under the weight of its own jargon. I think about that $20 bill in my pocket. It has more utility than the $999,000 we spent on the consultants who designed the new ‘pivot architecture.’ The consultants are the only ones who actually benefit from the pivot; they get to sell us the solution to the problem they helped create by telling us our old strategy was ‘stagnant.’

I once tried to explain this to a manager who was particularly fond of the word ‘pivot.’ I asked him what happened to the ‘Total Integration’ plan from 2019. He looked at me like I had asked him about the whereabouts of a ghost. ‘That was a different era,’ he said. It was 19 months ago. In his mind, 19 months was a geological epoch. The speed of business is often cited as the reason for these shifts, but speed without direction is just vibration. We are vibrating ourselves to pieces. We are so busy being ‘agile’ that we’ve forgotten how to stand still and actually finish something.

Ava W. told me she stopped reading the ‘New Direction’ emails from her warden. She just keeps teaching her classes, using the same books she’s had for 9 years, because the inmates don’t care about the ‘strategic orientation’ of the Department of Corrections. They care about whether they can read a letter from their kids. There is a groundedness in her work that I envy. She has a ‘why’ that doesn’t change when a new executive gets hired. She doesn’t need to pivot because her goal is fixed. My goal, apparently, is to find a way to make ‘omni-channel synergy’ sound like a revolutionary idea for the 29th time this week.

“Speed without direction is just vibration.”

I wonder what would happen if we just stopped. If the next time a ‘pivot’ was announced, everyone in the room just stayed in their seats and said, ‘No, we’re actually going to finish the last thing first.’ The silence would be deafening. It would be a rebellion of common sense. We would have to confront the reality that we don’t know what we’re doing, and that the ‘strategy’ is just a way to kill time until we can collect our bonuses. I think about the $20 again. It’s real. I can buy a sandwich with it. I can buy a book. I can give it to someone who needs it more than I do. It represents a completed transaction of value. A pivot is a promissory note written in disappearing ink.

As the COO finishes his presentation, he asks if there are any questions. The room is silent, save for the hum of the air conditioning and the 9 people in the back row who are already checking their emails. I want to ask him if he remembers the name of the strategy we had in 2019. I want to ask him if he thinks the $999,000 we spent on the new logo was worth it. But I don’t. I just nod, like everyone else. I’ll go back to my desk, open a new folder, and start renaming files to align with the ‘Great Reorientation.’ I have a mortgage that costs $1,999 a month, and the pivot pays the bills.

$1,999

Monthly Mortgage

But tonight, when I go home, I’m going to take that $20 and spend it on something that has nothing to do with agility, or ecosystems, or synergy. I’m going to buy a bottle of wine that takes 9 years to age properly, and I’m going to drink it slowly, savoring the fact that some things actually require time to become what they are supposed to be. I’ll think about Ava W. and her 19 shades of blue, and I’ll wonder how long it will take for the blue light of the monitor to finally fade into something that looks like the truth. Actually, it doesn’t matter. The next pivot is already scheduled for 19 weeks from now. I can see it on the shared calendar. It’s currently titled ‘The Future Forward Initiative,’ but I’m sure they’ll find a more ‘agile’ name for it by then.